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What is the Toteteca return policy?
At Toteteca, we take pride in the use of the finest materials with uncompromised craftsmanship and quality. We don't use cheap imitation leather or Rexene. All our products are made in high quality 'faux leather'. We are committed to providing you with the highest quality handbags. However, with customised orders, we are unable to return your item for a refund. If for any reason you are not fully satisfied with your purchase, let us know. We are committed to work with you to get it right.
Does pricing differ based on the combinations I choose?
No, pricing is based entirely on the shape that you choose. Everything else is included in the price. We prefer you focus on coming up with a great design than stress about what you are paying for.
How long does it take to make and ship?
All Toteteca products are made to order. Delivery time will vary from product to product and cannot be guaranteed.

For single bag orders, expect the bag to ship within 10 working days.
For two bag orders, expect the bags to ship within 15 working days.

For three or more bag orders, the delivery will be treated as a bulk order and we will contact you regarding its expected delivery date.
Are there any additional taxes involved?
All prices are inclusive of Indian VAT. For shipments outside of India, it is your responsibility for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the Product(s) or Services.
Do you save credit card information?
No. We do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are. Your payment details are encrypted and sent to the payment gateway for billing. At no point is this information stored by us.
Can I change anything on a current order?
For us to deliver your order in the shortest possible timeframe, we begin production immediately. Unfortunately it will not be possible for us to change an order once it has been placed.
Do you outsource your production?
All our production is done in-house. Bag making is a complex process requiring multiple specialties. Every bag is worked on by at least four different people and different stages. Keeping everything under one roof makes sure there are no lapses in quality.
How can I contact Toteteca?
For questions about the ordering or customization process, email us at orders@toteteca.com along with your order number. For anything else, feel free to drop us a line at relations@toteteca.com
Where does Toteteca deliver to? What are the charges?
We ship worldwide. Regardless of where you are, we will make sure your order reaches you. Our prices are inclusive of Delivery.